National Standards: Raising the bar for Personal Injury service delivery

One framework, centred on the people we serve.

i-think-weve-aced-this-project-2023-11-27-05-00-55-utc (Custom)

Create national consistency by having a benchmark across jurisdictions.
Uplift capability and support workforce development and professional growth.
Define excellence; providing clarity on what high-quality claims management looks like.
Build trust by giving the community confidence in fair, consistent, and person-centred support.

Strengthening governance and accountability.
Empower improved performance across schemes.
Provide clarity, confidence, and structured career pathways for case managers.
Employers and industry partners experience stronger collaboration and more effective recovery planning.
Injured individuals can expect timely, fair, and consistent support regardless of where they live and work.
Educators and leaders are able to align training and qualifications to a nationally endorsed benchmark, ensuring a future-ready workforce.