Principles of Personal Injury Scheme Design
This unit will provide students with an overview of the history of workers’ and motor accident compensation schemes, along with critical analysis of the current situation around Australia and internationally. The unit considers the political issues surrounding the development of scheme design / policy and the impacts these decisions may have on other related bodies. The objective of the unit is to impart an understanding of the rationale for statutory schemes and to better equip students to diagnose causes of scheme dysfunction / underperformance requiring legislative remedies and more effectively allow their participation in the necessary processes to implement change. NOTE: This unit was previously called Scheme Policy and Design.
Injury Management
The purpose of this unit is to promote and develop students’ understanding of the concept of injury management. This unit will facilitate the student’s awareness of effective approaches to managing injury to reduce human, social and economic costs. Students are given an overview of the injury management process for dealing with injuries common to a personal injury context. NOTE: This unit is completed online and is delivered by Griffith University.
Strategic Customer Service
The 12 topics covered in this unit focus on various aspects of customer service, set within a strategic framework of customer service vision and standards. Today, consumers are becoming more informed and sophisticated, thus demanding more in terms of high quality service, yet general perceptions of declining service quality and reduced customer satisfaction with customer service are apparent. Therefore, it is important that both pure service organisations and goods- based organisations deliver strong customer service. In response to this, this unit is designed to provide students with the theory, concepts, strategies and tactics to deliver exceptionally good customer service. A strategic focus is taken.
Financial Reporting and Analysis
The unit aims to develop a student’s ability to read, interpret and use corporate financial reports and other relevant information such as internal accounting reports. The unit is primarily concerned with developing a strong understanding of accounting concepts and issues from perspectives both internal and external to the entity. This understanding can then be applied to a range of theoretical and practical problems often encountered by managers. The participant’s appreciation of the complexities of financial measurement, accounting policy selection, and techniques of managerial accounting is developed using case studies and practical problems. No previous accounting background is assumed.
Dispute Management (TBC)
This unit will provide an introduction to the range of processes known as “alternative dispute resolution“ and will have a focus on particular processes such as negotiation, mediation, conciliation and arbitration and then more widely on their combination when in use, particularly in a personal injury management environment. Students will be encouraged to become self-aware of their own personal style and of the values, attitudes and culture they bring to the resolution of conflict and disputes. NOTE: This proposed new unit has yet to be confirmed by Deakin University.
Vocational Assessment & Evaluation
The purpose of this unit is to promote and develop students’ understanding of the concept of vocational evaluation within the area of employment service provision. The unit introduces students to the values, theories, models, principles of vocational assessment and evaluation. NOTE: This is a new unit to be included in the postgraduate program; it is completed online and is delivered by Griffith University.
Strategic Return to Work
The purpose of this unit is to provide students with a strategic view of return to work / community issues that is not primarily vocational or operational in nature. It will focus on return to work / community in more difficult cases, including the different issues involved when dealing with mental health cases. NOTE: This is a new unit to be developed by PIEF for inclusion in the postgraduate program.
Human Resource Management
This unit has been designed to develop an understanding of strategic HR management and policies, methods and techniques utilised in HR management functions with particular emphasis on the workplace. Specific attention is given to issues of recruitment, selection, HR planning, HR development, employee relations and managing for performance. The study and practice of HR resources will develop skills and understanding of how HR fit within processes of strategy formulation and organisational change. NOTE: This unit is new to the personal injury program.
Personal Injury Strategic Claims Management
The objective of this unit is to provide students with an overview of the different claims management techniques available to improve business performance and the appropriate skills and knowledge to effectively manage and resolve personal injury disputes. This unit is designed to equip students with the core strategic and business planning skills to effectively manage scheme outcomes, costs and disputes. NOTE: This unit was previously called Claims Management Strategy.
Personal Injury Scheme Evaluation
This unit is designed to provide students with a comprehensive understanding of the unique aspects of the risk associated with long tail personal injury schemes and how schemes are assessed and evaluated. The objective of this unit is to equip students with the skills and tools needed to recognise sub-optimal claims outcomes, to model, quantify and prioritise proposed changes and to better understand prevention strategies as deployed by workers’ and motor accident compensation schemes. NOTE: This unit was previously called Scheme Assessment and Economics.
Managing Compensable Injury Claims
The purpose of this unit is to give students an overview of the reason for the differences in outcomes for compensable injury clients and will:
NOTE: This is a new unit to be developed by PIEF for inclusion in the postgraduate program.
Strategic Management
The unit aims to develop a capacity to think strategically about an organisation, its industry and competitive position; to understand the tools used for the analysis of its strategic position; to understand the correct application of these tools to a variety of industry situations; to integrate functional knowledge in making strategic decisions and to develop an appreciation of the organisational processes by which strategies are formed, evaluated and implemented.
Applied Business Project
As one of the last compulsory subjects in the postgraduate program, the Applied Business Project represents a true capstone experience by providing students with the opportunity to apply skills and knowledge they have developed throughout their participation in the program. The major element of assessment, a major research report, will involve cross-jurisdictional project teams analysing and proposing solutions to substantive and contemporary issues in personal injury.