FNS40310 Certificate IV in Personal Injury Management (Claims Management)

This qualification reflects job roles requiring well-developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. It may involve supervision or leadership and guidance with some limited responsibility for the claims processing of others.

Possible work functions may include:

• processing case claims within a large organisation
• working as a claims agent
• coordinating case claims
• managing a claims team
• analysing claims
• resolving disputes
• leading and supporting a team
• monitoring and processing claims in accordance with underwriting requirements.

Qualification pathway
The primary pathway from this qualification is employment in the personal injury management sector that may relate to return to work management job roles within:

• workplace injury insurance
• compulsory third party insurance

Apprenticeship
This qualification may be suited to an Australian Apprenticeship pathway.

Pathways
A further learning pathway utilising qualifications such as FNS50110 Diploma of Personal Injury Management would support career progression.